My device is connected to Wi-Fi, but the internet is not working. I already restarted the router and device, but the issue still exists. What are the best ways to fix this problem?
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If your device shows “Connected, but no internet” even after restarting your router and device, there are several steps you can take to fix it. Here’s a systematic approach:
1. Check the Internet Service
Confirm that your internet plan is active and working. Sometimes the issue is with your ISP.
Try connecting another device to the same Wi-Fi. If it also fails, the problem is likely with the network.
2. Forget and Reconnect to Wi-Fi
On your device, forget the Wi-Fi network and reconnect by entering the password again.
This can reset any misconfigured network settings on your device.
3. Check IP Address and DNS Settings
Ensure your device is set to obtain an IP address automatically (DHCP).
You can also try changing your DNS servers to a public DNS like:
Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1
4. Run Network Troubleshooter (For Windows)
Go to Settings → Network & Internet → Status → Network troubleshooter.
Windows can often detect and fix common network problems automatically.
5. Update Network Drivers or Firmware
On PCs: Check if your Wi-Fi adapter drivers are up to date.
On routers: Make sure the router firmware is updated to the latest version.
6. Reset Network Settings
Windows: Settings → Network & Internet → Status → Network reset
Android/iOS: Settings → System → Reset → Reset network settings
This clears all saved networks and often fixes stubborn connectivity issues.
7. Check Router Settings
Ensure there’s no MAC address filtering enabled that could block your device.
Verify that your router’s DHCP server is enabled to assign IP addresses automatically.
8. Test with a Wired Connection
If possible, connect your device via an Ethernet cable to see if the internet works.
If it does, the issue may be with the Wi-Fi signal or router configuration.
Extra Tip: If the problem persists after trying all of the above, contact your ISP—they might be experiencing outages or need to reset your connection from their end.